THE CHALLENGE
Rethinking efficiency and profitability
THE SOLUTION
A modern pocket sorter
Transform returns processing and parcel handling
As online sales grow, returns have increased substantially. For the first time since online data has been captured as part of the National Retail Federation’s annual consumer returns survey, online return rates are in-line with overall return rates.
What used to be a secondary problem is quickly rising in importance, because returns are eating into profits. Online returns cost retailers an average 21% of order value. The high cost of returns has some retailers charging return fees. Others are telling consumers to keep certain items rather than shipping them back and then processing, sorting and preparing returned goods to be resold.
Savvy retailers are reducing the cost of returns by lowering the number of touches required to process them. They’re using a new pocket sorter that automatically drops off goods anywhere in the warehouse without losing speed.
Total value of returned merchandise in 2022
$
0
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–National Retail Federation NRF
Total value of returned merchandise in 2022
–National Retail Federation NRF
Keep customers coming back
How you deal with returns can be a competitive differentiator. Customers love easy returns and rapid refunds. Get the returns experience right and customers will return to buy again.
- Process returns in hours instead of days or even weeks
- Quickly sell returned items
- Minimize disruption to operations and inventory carrying costs
- Mitigate rising labor costs
Leverage unused overhead space
